*** THIS PURCHASE IS UNDER THE NEW COMMERCE EXPERIENCE TERMS AND CONDITIONS OF MICROSOFT *** 

The New Commerce Experience offers you different types of commitment and billing periods: 
Annual commitment / billed upfront annually
Monthly commitment / billed monthly

Please make sure you have selected the right commitment model and billing period prior to ordering your service in CASCADE as purchases through NCE are bound by the cooling off period and cancelation terms listed below.

By purchasing this service, you agree and accept the terms below:

Subscription Renewal

When you purchase your subscription, you specify if your subscription will automatically renew at the end of your commitment term. If you select automatic renewal, then at the end of the committed term the subscription will be automatically renewed for the same period. If you select not to automatically renew then the subscription will be automatically cancelled. This option can be updated at any time by contacting the CASCADE Operations Team (technicalsolutions@inty.com).

Cooling Off Period and Cancellation terms

When you purchase this subscription, you have a 72–hour cooling off period. Following the cooling off period you can only schedule to cancel the subscription during the 72 hours following the end of your current commitment term. 

In both cases you will be charged for any period when the license was active. You can only cancel your subscription within the first 72 hours after the order is placed or renewed. If you cancel within this period you will be charged for the days used within that 72 hour period. After 72 hours of the term, the subscription can only be canceled at the end of the commitment period. You will be billed or the remainder of the commitment period

Changes to Licenses and Regrades
Below are the changes that can be made to a subscription along with details of when these changes can happen. If you request a change you will have a 72 hour cooling off period during which you can request to cancel your change. After the cooling off period your change will be effective until your next renewal date.

Quantity changes 
-Seats Decreases

   oThe seat count can only be decreased within 72 hours of the subscription being placed or renewed and any requests for seat decreases outside of the 72 hour window will be scheduled for your next renewal date You will be charged for any days when licenses are active. 

-Seats increases
   oThe seat count can be increased at any time. You will be billed for the additional licenses for the days they are active. These additional seats will renew at the same time as your original seats. 

-Upgrades
oThe subscription can be upgraded at any time. To upgrade all seats in the subscription, use the upgrade feature in CASCADE. The new service will retain the same billing frequency and renewal dates. 

•If you wish to only upgrade a specific number of seats, please contact the CASCADE Operations team (technicalsolutions@inty.com)and they will process this for you. A new subscription will be created for the new service and this subscription will coterminate with the original subscription. •CASCADE only supports the upgrade paths specified by Microsoft, intY and VEMTECH will not offer any credits for unused service periods if you attempt an upgrade outside of the above process. 

Downgrades
-The subscription can only be downgraded within 72 hours of the subscription being placed or renewed and any downgrade requests outside of the 72-hour window will be scheduled for your next renewal date, You will be charged until this date.
** If you are trying to make any changes to a service and it is showing in a pending state, please contact Cascade operations (technicalsolutions@inty.com).

Changing Commitment Term of a subscription If you require a change to subscription terms please contact CASCADE operations(technicalsolutions@inty.com)

A subscription can be changed to a longer commitment term at any time i.e from Monthly to Annual commitment. The following months invoice will include any appropriate credits and debits for the changes in the subscription price.

A subscription can be changed to a shorter commitment term (i.e from Annual to Monthly commitment) only at the end of the commitment term or at the renewal date.